Terms and Conditions of Service

Terms of Business

Bansko-Transfers made the following terms and conditions defining the rights and the obligations between Bansko-Transfers and the users of transportation services provided by Bansko-Transfers.
Bansko-Transfers is a company for transportation of passengers and in this text is a provider of services (“we”, “us” and “our” in this text refers to Bansko-Transfers).
The “client” or “customer” is a person who uses our website, reservation system (booking form) and our transportation service.
By filling out the Booking Form you acknowledge that you have the capacity to enter into legally binding contracts on behalf of yourself and/or any other Passengers. The Booking form shall be considered as an integral and essential component of these Terms and Conditions.
If for any reason you refuse to be bound by these Terms and Conditions and to adhere to them, you cannot order any Service from us.
In case you consider any provision or statement listed in these Terms and the Booking Form unclear or if you are uncertain whether it applies to you, we strongly encourage you to contact us for clarification. Failure to do so shall absolve us of any responsibility to you, whether listed or implied in these Terms and Conditions or otherwise.
Any changes to these Terms and Conditions will be published in the form of an announcement on our websites.

Transfer Service

The term “transfer” implies transportation of passengers from a pick-up location to the drop-off location and is driven in accordance with the reservation which has been made by the customer.
Prices of transfers are based upon the distance between the initial and the destination, number of passengers, type of vehicle and market conditions.
Prices for individual routes are available on our website. If the website does not have the price of the requested route, then the customer is encouraged to email a request to info@bansko-transfers.com and we will provide a price quote for that route.
The transfer prices are quoted per vehicle and not per person.
Passengers will be met at the airport arrivals gate or other agreed pick-up location by a driver. The driver will drive the passenger to the agreed drop-off address or to the nearest possible location accessible by vehicle.

Vehicle & Booking classes

The vehicle pictures shown on the platform serve exclusively to illustrate the different vehicle classes that belong to the individual car categories. Please take into consideration that any of these vehicles could be assigned to your reservation when choosing the desired category. The availability of some vehicle’s classes may also vary depending on the booking location.

Online Booking Procedure

Transfer booking can be made online simply by filling the Booking Form available on our website. Please note that online bookings are accepted at least 24 hours prior departure. If you have a last-minute transfer requirement, please call our hotline: +359 886222400.
The customer needs to select the route of their choice, the date and time of pick-up (and return), and the number of passengers. Next, you have to select the vehicle that best suits your needs. Then proceed in filling out all the relevant details in the Booking Form.
The customer is responsible for the correctness of all details entered in the booking form. We do not bear any responsibility for wrongly entered or untrue information.
Alternatively, you can book a transfer by E-mail or phone at +359 886222400.
All personal information that customers enter during the reservation process is secure and accessible only to authorized employees of Bansko-Transfers. Bansko-Transfers is committed to safeguarding its customers’ privacy and security of personal information. We do not sell, share or otherwise distribute our client’s personal information.

Booking Confirmation

Submitting the booking form doesn’t mean confirmation of the transfer. This is only a reservation request. Bansko-Transfers’s operators will check availability and send you a confirmation e-mail in 12 hours. In case you do not receive an e-mail from us, please call our hotline: +359 886222400.
Bansko-Transfers reserve the right to amend the quotation if there is any material change to the original itinerary, the number of passengers, or the type of vehicle required.
It is the customer’s responsibility to review the transfer reservation and immediately report any incorrect details to info@bansko-transfers.com. Bansko-Transfers shall not be responsible for any delays caused or costs arising from/by your failure to provide us with correct information.

Luggage & Extra Items

You must order a suitable vehicle type for the number of passengers and luggage. Detailed information about allowed pieces of luggage and extra items for every vehicle type is available by clicking on the “?” icon next to the vehicle in the list at the time of booking. Bansko-Transfers cannot guarantee to carry excessive amounts of luggage. Please note that a child, no matter what age, counts as one passenger and needs a personal seat. Baby/Child seat is provided free of charge. If you need to transport a ski or snowboard equipment, wheelchair, etc. please specify this at the time of booking in the Travel Extras section.
We are not responsible for missing items or any damage to fragile items contained in the luggage of clients.
We are not obligated to transport any extra luggage that was not declared in a reservation if there is not enough room in the vehicle.
We are not responsible for the content of luggage or for luggage loss or damage.
We have the right to refuse any client or to make the journey due to the client having excess luggage which would result in the vehicle being unsafe whilst in motion.


Stop-offs for e.g. shopping, visiting places, etc. are possible if the place is on the booked transfer route only. The allowed waiting time for a stop-off is max. 30 minutes. The stop-off request should be included in the “Travel Extras” in the Booking Form and confirmed in writing by Bansko-Transfers. Stop-off fee is 10 Euro. A spontaneous stop-off on site will be possible only with the driver’s agreement. Stops at gas stations on the highway for a short rest are not considered as stop-offs and are free of charge.

Rules in the vehicle

The following rules apply to every trip:

  • Smoking and consuming food in the vehicle is strictly prohibited. Exceptions are water and soft drinks.
  • Alcohol, drugs or other controlled substances are not allowed to enter the vehicle.
  • Seat belts must be worn.
  • Vehicle must be treated with care.

In the event of non-compliance with these rules and inappropriate behaviour such as vandalism and activities that make the driver feel unsafe or uncomfortable, the passenger may be removed from the vehicle, and reported to the local police department. In such cases, the total amount of the agreed fees remains payable, less any expenses that may have been saved. Additionally, we may claim compensation from the passenger for the necessary repair of damage to the vehicle or cleaning dirt in the vehicle caused by the passenger that exceeds the usual level.

Flight Delays

Bansko-Transfers will always check for flight delays before the driver leaves for the airport but can only rely on the information supplied by the Airport websites. We DO NOT charge an extra fee for flight delays waiting.
Please be aware that we will wait for delayed flights but offer no guarantee if the flight is cancelled, diverted, re-routed or the delay is of an indeterminate nature. Please contact us for details.


Payments can be made in cash on arrival, by PayPal or with a bank transfer. We accept cash in Bulgarian Levs, Euros, British Pounds or US Dollars. For PayPal and bank transfer payments surcharges apply. PayPal payments are subject to 4,5% fee. Please contact us for details.
For round trip transfers payment is made 50% on arrival and 50% before return.
A full receipt can be emailed directly to you, or a handwritten business card receipt can be provided by your driver. Please note that an emailed receipt can take up to 48 hours.

Force Majeure

Bansko-Transfers shall be considered released from its obligations as per these Terms and Conditions if Bansko-Transfers or any of its representatives and contracted partners are unable to fulfil their obligations as a consequence of force majeure arising after the ordering of the Service.
Force majeure refers to emergency events that could neither be predicted by Bansko-Transfers nor prevented by reasonable measures. Events arising from force majeure are those for which Bansko-Transfers is not responsible and/or cannot influence them, but they considerably affect the provision of the Service. Such events are, for example, an earthquake, a flood, a fire, strikes, government regulations or orders of state bodies, military actions of any character etc.

Collection and Protection of Personal Data

Your privacy is our priority. We are committed to protecting your personal information. Your name and address information is used solely to process bookings. This information will never be sold, given, rented or traded to others for purposes other than order fulfilment. Data is available only to authorized company representatives. All our employees and business partners are responsible for respecting the principle of protection of privacy under the GPDR.